camping gear

Customer Service

 
Shipping 
 
We offer live shipping quotes directly from UPS. Choose from ground, 3 day select, 2nd day air or even overnight shipping. Once your item has shipped, we will send you an email with tracking information.
 
We ONLY ship to the United States including Alaska and Hawaii.  We DO NOT ship to Puerto Rico due to additional shipping charges that are required.
 
We DO NOT ship to FPO/APO military addresses.


Back Orders

The quantity in stock number is listed next to every item. If you order an item that is not in stock it will be back ordered. Back ordered items can generally take 2-4 weeks to receive from the manufacturer. PLEASE DO NOT ORDER BACK ORDERED ITEMS UNLESS YOU CAN WAIT FOR RESTOCK.

You can check the status of a back order by logging into your account.

 
Exchanges & Returns

We want you to be completely satisfied with your Sportsmen Express purchases. However, in the event of a problem with your purchase, please adhere to the following guidelines for prompt exchange/credit service. We cannot accept ammo, powder, muzzleloaders or any related items period. No exceptions. If unsure about a product please contact us BEFORE ordering.
 

Return/Exchange Guidelines

Orders returned without an Return Authorization # number will be charged a $10.00 processing fee.

Please keep all packing material and documentation that may be necessary for return.
Items may be returned for exchange or store credit within 14 days of date of delivery, provided items are returned freight pre-paid (in new, saleable condition).
Refunds to credit card accounts may take up to 10 Days after we receive the return.

There is a 10% restocking fee for all incorrectly ordered items. (Wrong sizes, changed mind)

Shipping fees are never refunded unless we send you an item you didn't order.


Product Warranties

Sportsmen Express, LLC. does not warranty the merchandise we sell. All warranties, either stated or implied, are the sole responsibility of the product's manufacturer. Because manufacturer's warranties vary from item to item, please refer to the documentation that accompanies your purchase for warranty details.


Notice to All Customers

We cannot possibly be aware of and interpret all of the city, county and state restrictions for the extremely large assortment of products that we offer. With this in mind, we do not warrant that you may legally purchase, resell, own, or use all of the products offered by us. Many cities, counties and states prohibit certain products and it is your responsibility to be in compliance with all laws regarding these products. Products of issue include, but are not limited to Ammunition, High Capacity Magazines, Knives, Airguns and Black Powder firearms. When you place an order with us for products that may have restrictions, you warrant to us that you are a legal adult without legal restrictions and are in compliance with all local city, county, state and federal laws.

Restricted Items List
 
PLEASE CHECK ALL LAWS BEFORE PLACING YOUR ORDERS

 
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